Not even if your organization is high on the ladder. But the largest group (53%) – the passives – is not so sure yet. And then you Nauru Email List with 18% that don’t recommend at all. Also read: With these 4 tips you do measure the right way Moving customer experience year the pandemic Although the increase in focus on the customer. experience Nauru Email List in 2020 will. It was therefore an eventful year for companies and organizations, but also for the customer experience theme within the Netherlands, both to the advantage and to the disadvantage.
Immediately Attracts Attention
For example, production and deliveries within industry and trade came to a standstill, but at the same time the demand for IT and renovation projects increased sharply. In addition, logistics had to deal with highly fluctuating demand and facility Nauru Email List at a standstill. Furthermore, more and more contacts and from the customer journey have been moved to the digital channel. for branches Large recommendation differences per industry For our customer experience survey, we examined 9 sectors: construction and installation, wholesale, , industry, transport and logistics, financial services, waste services, facility services and professional services.
Our benchmark report shows Nauru Email List differences in recommendation behavior within the sectors studied. In terms of customer satisfaction and positive customer experience, the industry, wholesale and transport sectors are doing well. In the industry, the promoters are enthusiastic about the quality of the products and the innovations implemented. And in wholesale, customers appreciate the product and the speed of delivery the most. ICT and professional services score on average. The is even negative for financial services, construction and installation companies, facility service providers and the waste sector. Within these branches there are therefore more people who do not recommend than do recommend.